A CRM is a helpful tool for any company that needs to keep track of customer interactions and data. Unfortunately, they can be costly, especially if you want to hire someone who has expertise with the software. Here we will help you decide how many employees your company needs to be cost-effective and get the most out of your CRM software.
Do I need CRM Software for less than four employees?
Implementing a CRM system may not be cost-effective if you have a small company with less than four employees. That is especially true if your business requires working independently and data entry gets done by the same person who creates new content for your website.
In this case, it may not be worth hiring someone to manage the CRM when they spend most of their time doing everything else that needs to be done to run a successful business. However, adding an extra person or two can help save on costs in the long run because there is less reliance on one employee to do everything. Once the business grows, you can implement a CRM and start tracking more customer-centric data. This approach will help you track the success with your customer base.
Do I need CRM Software for 4 - 9 Employees?
If your company has four to nine total employees working there, it’s time to ask yourself “why not a CRM?” At this size, a business would benefit significantly from having CRM software manage customer-centric tasks. It's essential to keep in mind that even though this works for most companies, there are always exceptions to the rule. We recommend having a single employee dedicated to the setup and management of the CRM software. This individual should provide reporting on customer performance and recommendations on how to improve customer relations.
Do I need CRM Software for over 9 Employees?
If your company employs more than nine workers regularly, it becomes less feasible to implement an expensive CRM system, you may need a more cost-effective CRM Software. Training internal team members on how to use and input customer data is essential. In this scenario, hiring a dedicated employee is crucial. Not only will they need to report on customer performance, but when your small business is growing beyond nine employees, this team member will need to show other team members how they can maximize using a CRM. You need a real expert in this scenario with great software backing them up.
Using a CRM for a Small Company
It's possible to successfully implement a CRM software into your company no matter how many employees you have. It is important that everyone understands the need for a CRM tool. If everyone’s onboard and using the tool well, even the smallest companies can take advantage of the right CRM system.
How Does the Cost Break Down for Companies with Fewer Employees?
Using a CRM system used to cost tens of thousands of dollars each year. This is no longer the case. Cloud CRM solutions offer a Software as a Service approach with payment options based on the number of users an organization has. The actual price you pay per user depends on the number of people using the software at any given time. That means that if only one person in your company needs to track leads, sales data, or even messages with an email marketing service, there are options that fit your budget.
It’s never been easier for companies of any size to utilize the power of a CRM solution. Now may be the right time for your business to ditch the paper and pencil approach; it’s cheap, easy, and effective to spin up a CRM software solution overnight.
When you're ready to implement a new CRM system for your business, it's essential that you find one that fits your needs, train your staff accordingly, and consider starting with a dedicated resource that can lead you to happier customers with higher customer retention.
