Solve customer support and internal support tickets with confidence and accuracy.

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Call your leads

Understand your customer better before responding to their issues. Optimize customer support with ArcTicket so your agents deliver the right support the first time around.

ArcTicket gives an agent all the context required to deliver faster and more personalized customer service.

One click calling
Channelisation of requests

Customer requests are converted to Tickets and routed to the right agent automatically- no manual intervention required.

Record conversations
Improved agent productivity

Agents can address and resolve customer issues speedily by going through their Ticket log, allowing for improved collaboration.

Easy integration with CRM
Tickets Dashboard

Get a 360-degree view of tickets. Check the activity on every ticket, add resolution for completed tickets, and change its priority if needed.

Dial your contacts easily
Automated Ticket Management

Workflow to automatically route tickets.

ArcTicket is designed with a workflow to automatically route tickets to the right department/agent, enabling faster response to customer issues.

You can even define your own rules for ticket distribution based on the issue type, events, or other conditions.

SLA Management

Set performance thresholds to standardize the response time.

Set benchmarks on resolution time for tickets, so agents are clear on deadlines to resolve a customer issue.

Define the severity level of tickets and assign response time. Get notified whenever there is a breach or delay.

Calls Dashboard
For productive conversations
Streamlined Customer Support

Access all conversations and actions in one place.

Categorize and sort all incoming and resolved tickets on a high level to allow agents to identify similar tickets efficiently. This will bring down the time spent on identifying the issue and proposing a solution. Instead, the solution proposed for a similar kind of ticket can be reused here.

Is ArcTicket right for you?

Explore how ArcTicket can make your customer support high efficient

Presenting the ArcSuite
Project and Revenue Tracking

Accurately track billable time, project delivery dates.

Create projects, assign tasks, and monitor progress of your employees with complete visibility to earn your client's business.

ArcTime allows for easy project and timeline management, giving you complete visibility as to project status, invoicing, and billing with your clients.

Get your team
started with ArcTime

Get your team working with ArcTime