Solve customer support and internal support tickets with confidence and accuracy.
Free DemoCustomer requests are converted to Tickets and routed to the right agent automatically- no manual intervention required.
Agents can address and resolve customer issues speedily by going through their Ticket log, allowing for improved collaboration.
Get a 360-degree view of tickets. Check the activity on every ticket, add resolution for completed tickets, and change its priority if needed.
ArcTicket is designed with a workflow to automatically route tickets to the right department/agent, enabling faster response to customer issues.
You can even define your own rules for ticket distribution based on the issue type, events, or other conditions.
Set benchmarks on resolution time for tickets, so agents are clear on deadlines to resolve a customer issue.
Define the severity level of tickets and assign response time. Get notified whenever there is a breach or delay.
Categorize and sort all incoming and resolved tickets on a high level to allow agents to identify similar tickets efficiently. This will bring down the time spent on identifying the issue and proposing a solution. Instead, the solution proposed for a similar kind of ticket can be reused here.