Ticketing software for efficient, easy collaboration.
Solve customer support and internal support tickets with confidence and accuracy.
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Understand your customer better before responding to their issues. Optimize customer support with ArcTicket so your agents deliver the right support the first time around.
ArcTicket gives an agent all the context required to deliver faster and more personalized customer service.
Channelisation of requests
Customer requests are converted to Tickets and routed to the right agent automatically- no manual intervention required.
Improved agent productivity
Agents can address and resolve customer issues speedily by going through their Ticket log, allowing for improved collaboration.
Tickets Dashboard
Get a 360-degree view of tickets. Check the activity on every ticket, add resolution for completed tickets, and change its priority if needed.
Workflow to automatically route tickets.
ArcTicket is designed with a workflow to automatically route tickets to the right department/agent, enabling faster response to customer issues.
You can even define your own rules for ticket distribution based on the issue type, events, or other conditions.
Set performance thresholds to standardize the response time.
Set benchmarks on resolution time for tickets, so agents are clear on deadlines to resolve a customer issue.
Define the severity level of tickets and assign response time. Get notified whenever there is a breach or delay.
Access all conversations and actions in one place.
Categorize and sort all incoming and resolved tickets on a high level to allow agents to identify similar tickets efficiently. This will bring down the time spent on identifying the issue and proposing a solution. Instead, the solution proposed for a similar kind of ticket can be reused here.
