ArcTicketing

For a shorter response turnaround time

Achieve increased productivity with our intuitive ticketing system—Faster support, happy customers!

Presenting the ArcSuite

Auto assign tickets

Performance Report

Role-based control

SLAs

ArcTicketing sorts, prioritize and forwards tickets to the right customer agent. All you need to do is set up the assignment rules. Quick turnaround time guaranteed!

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Measure the quality and completeness of resolved tickets by downloading the performance report. You can identify the average response time taken to resolve a ticket.

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Add users and set up their roles—define their capabilities, the kind of tickets they attend to, and functionalities that would be visible to them.

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Set up your SLAs with a clear mentioning of the tickets that needs to be attended immediately and those that can remain unanswered.

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