Achieve increased productivity with our intuitive ticketing system—Faster support, happy customers!
Auto assign tickets
ArcTicketing sorts, prioritize and forwards tickets to the right customer agent. All you need to do is set up the assignment rules. Quick turnaround time guaranteed!
Measure the quality and completeness of resolved tickets by downloading the performance report. You can identify the average response time taken to resolve a ticket.
Add users and set up their roles—define their capabilities, the kind of tickets they attend to, and functionalities that would be visible to them.
Set up your SLAs with a clear mentioning of the tickets that needs to be attended immediately and those that can remain unanswered.