Does consolidating and assigning all your customer requests from multiple channels seem like an ongoing process?
Untangle these complexities with ArcTicket, a product by Archarina.
Categorize and prioritize incoming tickets. Create custom ticket groups and obtain detailed information about the request. Auto-assign tickets to respective departments and allocate watchers to track progress.
Get a glimpse of the ticket count through the wave graph generated. Check inbound and outbound reports for the total ticket count. Also, track performance parameters like average response time, traffic, and the expertise involved. Obtain a sneak peek into the ticket information and its current status on a single report screen.
Configure user ownership rights appropriately and grant access to managers, teams, and workgroups.
Receive alerts when tickets are assigned. Automate escalations with appropriate email notifications.
Offer specific details about the ticket like services provided, priorities, and guarantees, along with the total time spent on a particular request.
Automate ticket field suggestions to categorize, prioritize, and route incoming customer issues. Allow users to perform role-based functions.
Monitor the progress of individual tickets. Generate detailed reports, identify problems, track the rate of customer satisfaction, and monitor service standards.
Streamline ticket management for better delivery of customer services. Nurture a happier customer base, thereby improving customer loyalty.
Facilitate the management of customer conversations on a common interface. Involve interactions over channels like telephone, email, live chat, and social media.
Learn more about how ArcTicket can contribute to simplifying the management of customer service issues. Include detailed tags, handle role-based permissions, and much more.